Job Description

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

The Disputes Agent will join our Disputes Management team and handle toll exceptions and incoming customer disputes. Reporting to the Toll Disputes Supervisor, the successful candidate will be responsible for entering data and investigating and processing inbound customer disputes. The ideal candidate will have a strong interest in analyzing and processing information and will be motivated to deliver the best possible experience for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office, with a portion of the workweek completed remotely.

Essential Responsibilities

Dispute Processing and Research

• Assist with investigating tolling exceptions, identifying their causes, and categorizing them for billing.
• Enter dispute information manually or through system-assisted processes and research transactions based on established criteria.
• Perform extensive research and analysis using agency websites and customer communication follow-ups.
• Analyze transactions from multiple data sources to identify anomalies and potential patterns.

Reporting and Process Support

• Support processes and procedures related to disputes and agency reporting.
• Detect, document, and help correct quality issues.
• Complete other tasks as assigned by team leadership.

Customer and Agency Communication

• Communicate actively with customers and agency representatives to manage expectations and resolve conflicts.
• Communicate tactfully and professionally in challenging situations.
• Relay information clearly and effectively, both verbally and in writing.

Requirements

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office required.
• Experience using Microsoft Access required.
• Strong knowledge of and proficiency with Microsoft Excel required.
• Strong understanding of basic computer programs and processes preferred.
• Ability to type at least 50 words per minute required.
• Strong interpersonal skills and the ability to communicate tactfully in challenging situations.
• Ability to detect, document, and correct quality issues.
• Effective written and verbal communication skills.
• Bilingual English/Spanish preferred.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.