Job Description

Tailor at Todd Snyder ensures that all aspects of alterations, tailoring and fitting is consistent with company quality standards while meeting customer expectations and needs. The Tailor enhances in-store customer experience by ensuring customer satisfaction. This role will also add value to the team by educating coworkers on tailoring best practices and guidance on alteration feasibility of some specialty products. The Tailor Is able to provide specialized recommendations if required by guests in order to meet their wearability needs. The Tailor directly contributes to the success of Todd Snyder stores and profitability.

POSITION TITLE: Tailor REPORTS TO: Store Manager

RESPONSIBILITIES:

• Own results, successes and opportunities for area of business with the intention of making Todd Snyder a premier destination of Menswear
• Responsible for accurate markings on the garment to ensure garment is altered properly
• Performs alterations according to the client’s needs and following Company quality standards.
• Partners with Sales Associates in servicing clients to provide exceptional service during fittings.
• Perform special requests for customers and support with Made to Measure ordering process
• Ensure accurate recordkeeping and tracking of all goods
• Communicate turnaround timelines with customers and ensure deadlines are met
• Understand any type of alterations fitted to the customer
• Ensure markings are clear and concise for other tailors to execute (if required)
• Communicate with Operations Lead to keep supplies stocked and any special request based on complexity of project
• Communicate any service issues to Store Manager and have a solution oriented mindset around resolving issues.

QUALIFICATIONS:

• Passion for Todd Snyder brand and interest in contributing the future of menswear and American fashion
• Minimum 3-5 years of related alterations and specifically, ‘fitting’ experience, preferably in a high end retail environment.
• Ability to meet deadlines and work in a fast-paced retail environment
• Must be detailed, precise and organized.
• Ability to collaborate and work within a team environment. Excellent interpersonal and communication skills.
• Service-oriented mindset
• Prior POS experience

Todd Snyder - We're an American menswear brand based in New York City. Since launching his eponymous label in 2011, Todd Snyder has redefined how modern Americans can present themselves to the world in stylish and unexpected ways. We are a talented, passionate, creative team of people working to design and market the building blocks of a modern gentleman's wardrobe in a way that blends heritage craftsmanship with a timely aesthetic. We believe that while trends may come and go, some things - like the importance of dressing well and cultivating a unique personal style - will never go out of fashion.
The company ships worldwide through its website, and operates 14 stores (and counting) in the United States, which have been hailed as innovative retail and lifestyle hubs by The New York Times, New York Magazine, GQ and others. Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. Todd Snyder prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all Todd Snyder activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law. PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE