Atlantic Union Bank

TOC Analyst I

Atlantic Union Bank  •  $56k - $84k/yr  •  Richmond, VA (Hybrid)  •  2 hours ago
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Job Description

Tier 1 Analysts provide frontline monitoring, triage, and escalation using monitoring tools (SolarWinds, ThousandEyes, etc.) and established runbooks.

Position Accountabilities

  • Monitor (SolarWinds) dashboards and validate alerts.
  • Follow runbooks for initial troubleshooting.
  • Create accurate incident tickets.
  • Support Tier 2 escalations.

Organizational Relationship

This position reports to the Technology Operations Center Manager

Position Qualifications

Education & Experience

  • 1–2+ years IT support or operations
  • Familiarity with SolarWinds
  • Familiarity with IT Ticketing Systems (Ivanti, ServiceNow, etc.)

Preferred:

  • ITIL Foundation, Network+

Knowledge & Skills

  • Detail-oriented, eager to learn, reliable
  • Working Conditions
  • 24/7 shift rotation; hybrid

Other

  • Occasional travel may be required.
  • Rotating after hours on-call support required.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. Th is position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Atlantic Union Bank

About Atlantic Union Bank

Atlantic Union Bank, a Top Workplace 2025, has been a trusted banking partner for our customers and businesses since 1902. And, although we’ve grown over the years to become the largest regional bank headquartered in the lower Mid-Atlantic—offering financial strength, industry-specific expertise, sophisticated digital capabilities and entrepreneurial innovation—we haven’t lost touch with our customer-centric approach to making banking easier and our commitment to bettering the communities in which we all live and work.

Our relentless focus on our customers means that no matter how much we grow we’ll always be a bank that cares.

Federally insured by FDIC and Equal Housing Lender.

Atlantic Union Bank Social Media Community Guidelines: http://bit.ly/2WdxtMv

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Glen Allen, Virginia
Year Founded
Unknown
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