Job Description

Open to the Public

Full-Time

8/25/26-9/3/26

Days and Shifts: 1st Shift, M-F, 8a-5p

Wage: $15.00

Eligible Employer for Public Student Loan Forgiveness as a non-profit

SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track at work. Flexible Schedule and Telework options are based on the departments need. The Tribe is a community based organization and we understand your family life is important, it’s important to us too.

Here are some of the benefits our team members get working for the Tribe: 16 Paid Holidays off include: New Year’s Day, M.L. King Jr. Day, President's Day, Easter Monday, Memorial Day, Juneteenth, Independence Day, SCIT National Holiday, Labor Day, Michigan Indian Day, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. We never miss those special moments with our children, family & friends due to working.

Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual & sick per 40 hours worked; 3-9 years of service = 3 hours of annual & sick per 40 hours worked; 10 years or more of service = 4 hours of annual & sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.1). We also have Bereavement, Longevity, Fitness, and maternity/paternity leave.

Full Time employees get Medical, Dental, & Vision insurance. Flex Spending accounts, Teladoc, life insurance, accidental death, Long Term Disability, Aflac, and 401K which SCIT matches up to 4%.

Prescription plan with free fills on most generic brands when using our Cardinal Pharmacy.

The Medical Clinic Specialist participates as an essential team member and is responsible for telephone triage, coordination of referrals, scheduling, tracking and follow-up for both internal and outside services. Emphasis on medical terminology and basic understanding of medical insurance rules, concept and knowledge of Electronic Health Records (EHR).

Essential Duties and Responsibilities:

• Communicates effectively with patients, family and the entire patient care team.
• Maintains confidentiality and adheres to HIPAA policies and procedures.
• Triage telephone calls; patient inquiry for nurses, providers, and pharmacy.
• Makes initial contact with specialty provider, schedule appointment, fax referral forms and document in to EHR.
• Ensures appropriate consent forms are signed.
• Schedule patient appointments to outside providers and organizations; Diagnostic testing, OB, Neurology, ENT, Gastroenterology, etc. including professionally filling out forms needed for diagnostic testing, and thus, requiring medical terminology knowledge.
• Reschedules/cancels appointments, communicates changes with nursing staff and Purchased Referred Care (PRC) as necessary.
• Serves as contact person for pharmaceutical representatives and schedules meeting with pertinent staff.
• Contact Public Health staff to schedule transports to outside providers and organizations as necessary.
• Maintains current list of outside specialty providers and organizations.
• Review information with patients pertaining to insurance coverage and verify PRC eligibility.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with department staff, managers and outsides sources to plan, organize and coordinate work activities.

Minimum Qualifications:

• Must be at least 18 years of age with a high school diploma or equivalent.
• Must have one year experience working in an office environment.
• Must have knowledge of medical terminology, understand procedures, and diagnosis.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Ability to obtain HIPAA Certification and BLS Certification within thirty days of hire.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of medical office procedures and terminology.
• Knowledge of medical billing procedures.
• Knowledge of handling telephone triage and scheduling appointments.
• Knowledge of medical insurance forms and terms of coverage.
• Skill in prioritizing workload consistent with patient medical care needs.
• Skill in operating business computers and office machines including in a Windows environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work through busy and stressful situations.
• Ability to communicate effectively both verbally and in writing.
• Ability to multi-task and meet deadlines.
• Ability to carry out instructions furnished in verbal or written format.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Required to sit for extended periods of time.
• Occasionally walk and stand and reach with arms and hands.
• Normal visual acuity, ability to talk and hear.
• Occasionally lift and/or move up to 20 pounds.

Work Environment:

• Medical clinic and normal office environment.
• Extended hours and irregular shifts may be required.