APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:
https://capps.taleo.net/careersection/ex/jobdetail.ftl-job=00058493

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile.Go to CAPPS Recruit to Sign In (Link:https://capps.taleo.net/careersection/ex/jobsearch.ftl-lang=en)

Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

NOTES TO THE APPLICANT:

TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate.The Texas Military Department provides a benefits package that includes, but is not limited to:

• Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
• Optional Vision, Dental, Life, and Disability insurance at competitive rates
• Generous paid vacation, sick leave, and State and Federal holidays
• Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
• Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
• Flexible spending account options for medical and childcare expenses
• Potential for modified work schedules including flex, compressed, or telework (position dependent)
• Free access to Camp Mabry Museum and historical structures
• Robust free training access through Texas Military Department’s Web-Based Learning Program
• Expansive Employee Assistance Program and complimentary counseling services
• Employee Wellness and Physical Fitness Programs

Military membership is not required for this position.

ABOUT US:

Our Agency The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG)

Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

BRIEF POSITION SUMMARY

Performs moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

WORK HOURS: Monday – Thursday, 10 hours a day, 40 hours a week

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monitor and maintain TMD’s IT infrastructure to ensure optimal performance and security.
• Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
• Conduct regular audits and vulnerability assessments to identify and mitigate risks.
• Maintain the integrity of network configurations, access controls, and endpoint protections.
• Support disaster recovery and data backup procedures to ensure business continuity.
• Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
• Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
• Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Set up and monitor video-teleconferencing systems.
• Manage the Distributive Learning Reporting and Scheduling System.
• Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state.
• Provide assistance in the design, development, and maintenance of various system applications.
• Develop training manuals and procedures and trains users in the proper use of hardware or software.
• Install, maintain, move, and assist in testing and upgrading new and existing hardware or software.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintain appropriate security controls over software.
• Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software.
• Troubleshoot software and maintains software library and documentation.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• Maintain records and prepares reports detailing equipment performance and usage.
• Collaborate with peers to enhance the work environment and support instructional technology.
• Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook.
• May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
• Perform related work as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

• Graduation from a standard senior high school or equivalent is required.

PREFERRED EDUCATION:

• Associate’s degree from an accredited college or university is preferred.

EXPERIENCE:

• 2 years’ experience in computer systems support work is required.
• Experience using Microsoft Office (such as Outlook, Word, Excel) is required.

PREFERRED EXPERIENCE:

• Experience working in a military environment is preferred.
• Experience managing thin client computers is preferred.

REGISTRATION, CERTIFICATION, OR LICENSURE:

• Valid driver's license is required. *If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.

OTHER REQUIREMENTS:

• Background Investigation. Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations.
• Eligibility to Work in the U.S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded.
• Sponsorship. Candidates must be eligible to work in the United States without requiring sponsorship.
• Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/register/
• In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U.S. Department of Commerce’s Entity List (15 C.F.R. 791.4) or any governmental entity or political apparatus of a country listed therein.

KNOWLEDGE,SKILLSANDABILITIES

Knowledge of:

• thepractices,principles,andtechniquesofcomputeroperation;
• multimediaaudio/visual equipment;
• information systems;
• computersoftwareandhardware;
• informationsecuritypoliciesandprocedures; and
• localandwideareanetworks(LAN/WAN).

Skillin:

• theuseandsupportofpersonalcomputers;
• theuseofapplicableprogramsandsystems; and
• troubleshootinginformationsystems.

Abilityto:

• maintain the security and integrity of the Texas Military Department infrastructure;
• operateinformationtechnology systems;
• troubleshootandrepairequipment;
• communicateeffectively;
• trainothers; and
• work in a military environment.

PHYSICAL/WORKINGCONDITIONS

Workmay beperformed inside inanoffice settingor outside at project or worksites. Work may involve sitting,standing, walking, stooping, kneeling,climbingor crawling.Occasionally workmay beperformed ininclementweatherand/ormay berequired with protectiveequipment. Workrequires regular useof a personal computerand telephone.This position may periodicallyrequire the ability to lift, carry,move and/or set upequipmentand materials that weighupto50 pounds. Workmayinvolve theinstallation ormovement ofnetworking cables through ceilings, wallsor floors. Installation ofcomputer andperiphery hardware willberequired.Thispositionrequirestheabilitytotraveltovariousclassroomlocationsapproximately 30% of the time.

MILITARY EMPLOYMENT PREFERENCE

If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted.

Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo

Veteran – DD Form 214 (or Equivalent)

Disabled Veteran - VA Civil Service Preference Letter

Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service)

Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentaryproof of income

Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300

Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300

VETERANS:

Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:

United States Army: 25B Information Technology Specialist
United States Navy: IT Information Systems Technician
United States Coast Guard: IT Information Systems Technician
United States Marine Corps: 0633 Network Transport Technician
United States Air Force: 1N2X1 Signals intelligence Analyst

Additional Military Crosswalk information can be accessed at: hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Maintenance.pdf

Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or staffingHR@military.texas.gov

The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.