You’re someone who wants to create outcomes that have a real impact on the people of NSW.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role, you'll:
You will be working as part of a team delivering privacy and cyber breach responses for licence and photocard customers, the management of identity integrity, identity investigations and escalated operational support relating to proof of identity and overseas licence conversions and other matters related to licence issuance.
This role will see you oversee Transport for NSW’s role in identity management lifecycle by managing the integrity of the licensing and photocard register, ensure accurate customer identification, provide identity management advice, liaise with other government agencies, and support stakeholder and customer remediation pathways.
You will lead improvements to identity management processes and customer remediation pathways in a complex environment involving cyber incidents, privacy issues, identity fraud risks, and multi‑agency collaboration.
For more information on this position and business unit, view the role description and information pack
About you
Your capabilities across project management, stakeholder engagement, identity management, and responding to complex proof‑of‑identity matters formed across public sector regulatory environments, customer‑facing services, and operational support functions will see you excel in managing cyber and privacy incident responses, overcoming challenges involving tight deadlines, confidentiality, legislative complexity, and evidence preparation to lead to strong customer outcomes and improved identity integrity.
You're recognised as an ethical, effective communicator and collaborative problem‑solver, skilled at managing complex communications, analysing issues, providing expert advice, and leading teams, experienced in identity investigation, operational support, document verification, stakeholder collaboration, and developing pathways for customer remediation.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday 15th July 2026
For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
