* * * This is not a remote position* * *

HOW TO APPLY

Complete a State of Texas Application for Employment and the following additional forms (available athttps://www.tjjd.texas.gov/careers/)

1. TJJD Employment Application Supplement (HR-003)
2. Child Abuse Registry Check Consent Form (HR-028)
3. Disclosure of PREA Employment Standards Violation (HR-975)
4. Authorization to Release Information (HR-074)

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl-job=00056433&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214)

Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspxYou will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214)The additional forms are available at: https://www.tjjd.texas.gov/careers and can be submitted via email to:HRJobs@TJJD.Texas.gov

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.If any of this information is not provided, your application may be rejected as incomplete.Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

BENEFITS

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.govBenefits include:Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.Optional add-on benefits include:Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

Performs complex (journey-level) network work involving the implementation, maintenance, and monitoring of associated equipment within the agency’s local and/or wide area network (LAN and WAN).Supports, monitors, and implements TJJD information technology initiatives through close coordination with local and field Information Technology (IT) staff, maintenance staff, and stakeholders to configure, deploy, and/or repair key TJJD infrastructure components.Provides relevant information to the lead of enterprise systems and support and division management at the Central Office.Work involves adherence to agency standards, policies, and procedures to maintain the security and integrity of the TJJD statewide communication, network, safety, and security systems.

Works under general supervision, with moderate latitude for the use of initiative and independent judgment.May require travel, working in excess of 40 hours per work week, and be on-call.

ESSENTIAL FUNCTIONS

Installs infrastructure equipment, software and related tools to ensure optimal functioning of the network and security systems while complying with legal code or standards. Performs installation and configuration of LAN/WAN/security-related applications/code to ensure compatibility among systems.

Monitors local and wide area sites to resolve LAN/WAN performance/communications and security system problems anywhere from core data centers to service recipients.

Performs installation and configuration of LAN/WAN/security-related hardware and software to comply with legal code or standards and ensure compatibility among systems.

Collaborates with Data Center Services staff as needed regarding technical aspects of the TJJD network infrastructure.

Troubleshoots malfunctioning network hardware and software issues to promote prompt return to service for customer use during an outage.

Ensures inventory records for technology equipment at assigned sites are updated, including identifying the location of communication/network/surveillance equipment and equipment issued to staff.

Maintains TJJD infrastructure technology systems to meet installation schedules and budget constraints and to deliver quality operations. Makes recommendations regarding availability of assigned LAN/WAN/security system to include procurement of equipment and shut down of network.

Configures, operates and provides ongoing maintenance and support of switches, routers, firewalls, and virtual private network (VPN). Configures and supports Layer 2 switching protocols, virtual local area network (VLAN), 802.1q tagging, Layer 3 routing protocols, Enhanced Interior Gateway Routing Protocol (EIGRP) and Border Gateway Protocol (BGP), and demonstrates working knowledge of multicast.

Provides guidance and technical expertise to IT staff to ensure proper support is provided to staff and youth. Provide cross-training to other staff within area of responsibility and users of LAN/WAN/security equipment to maintain daily operations during absences.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Will be required to travel up to 30% of the time.

Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.

MINIMUM QUALIFICATIONS

• Bachelor’s degree.Two (2) years of full-time wage-earning experience working in a core network support environment to include workstation, electronic security, or communication environment.One year of customer service experience.

• OR

• High School diploma or equivalent.Six (6) years of full-time wage-earning experience working in a core network support environment to include workstation, electronic security, or communication.One year of customer service experience.

PREFERRED QUALIFICATIONS

·Bachelor’s degree with major course work in computer science, management information systems, or related field

·Cisco Certified Network Associate (CCNA) Routing and Switching

·Experience supporting a LAN or WAN

·Experience with managed network environments and cloud management

·Experience with Cisco Duo

·Experience with Cisco Umbrella

Experience and Education Substitutions:

One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.

Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience. The undergraduate course hours may not substitute for the customer service experience.

Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience. The graduate course hours may not substitute for the customer service experience.

Experience requirements may be satisfied by the prorated part-time equivalent.

Note:Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the architecture of a wide variety of network configurations.
• Knowledge of networking facilities, data processing techniques, and surveillance systems.
• Knowledge of computer operating systems.
• Knowledge of network hardware and software.
• Knowledge of performance monitoring and capacity management tools.
• Knowledge of networking concepts and physical design.
• Knowledge of network operating systems.
• Knowledge of security for networks and servers.
• Knowledge of disaster recovery planning and business continuity processes.
• Knowledge of Microsoft Windows, firewalls, Transmission Control Protocol (TCP), Internet Knowledge of Protocol (IP), VPN, Domain Name System (DNS), configuration management, vulnerability scanning, and application security best practices.

• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in using resources to achieve optimal results.
• • Skill in conducting short range and long-range project planning studies.
  • Skill in oral and written communication and in the delivery of information.

• Ability to recognize, analyze, and resolve network problems.
• Ability to explain processes and make clear oral presentations of facts or ideas.
• Ability to develop and implement work objectives.
• Ability to seek out relevant data and analyze complex information.
• Ability to work in a team environment, demonstrate good listening skills, consider ideas and points of view from other staff members, and promote a positive work environment.
• Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
• Ability to recognize when decisions need to be made, process information logically, make decisions, and demonstrate the soundness of those decisions.
• Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
• Ability to act as technical lead within area of responsibility.
• Ability to communicate effectively.
• Ability to rain others.
• Ability to travel, work in excess of 40 hours per week and be on call.

VETERANS

In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Information Technology MOS Codes.

SPONSORSHIP

Candidates must be eligible to work in the United States without requiring sponsorship.

ADDITIONAL INFORMATION

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.If you submitted your application through the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl-lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.