Job Description

MACDILLIONS GLOBAL ENERGY

Now Hiring: Senior ServiceNow Architect

Client: Texas Department of Family and Protective Services (DFPS)
Location: Remote (with on-site requirements in Austin, TX as needed)
Duration: 8+ Months
Rate: $65/hr W2 | $72/hr C2C / 1099 (Self-Corp Only)
Work Authorization: USC / GC / GC-EAD
References Required: 3 Professional References

Experience Profile

• 15–20 years total IT experience
• 3–5 years operating as a true ServiceNow Architect (enterprise ownership—not just development)

Mandatory Work Conditions

Candidates must acknowledge and agree to the following before interview submission:

1. Selected candidates may be required to physically attend meetings in Austin, TX, sometimes with minimal notice.
2. Candidates currently residing outside the State of Texas may be required to relocate to Texas if selected and the offer is accepted.

Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise ServiceNow platforms. We are seeking a Senior ServiceNow Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices.

This role combines hands-on technical execution with strategic architectural leadership, ensuring platform integrity, security, scalability, and alignment with business objectives.

Key Responsibilities

• Own the overall architecture, design, implementation, and integrity of the ServiceNow platform
• Deliver hands-on configuration, development, customization, and integrations
• Act as a senior technical authority and provide quality assurance oversight for all deliverables
• Architect and implement ServiceNow solutions across:
  • ITSM / ITIL
  • ITBM
  • ITOM
  • ITAM
  • SecOps
  • IRM
  • DevOps
  • Change Management
• Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations
• Develop High-Level Designs (HLDs) and detailed technical specifications
• Design and implement:
  • Core ServiceNow application modules
  • Integrations with enterprise systems (Azure AD, SSO, MID Server, REST/SOAP, email)
  • Secure user-provisioning processes across internal and external systems
  • ServiceNow security architecture
• Provide architectural direction for integration with custom-built, COTS, and SaaS applications
• Participate in process flow analysis and redesign with Project Managers
• Partner with business stakeholders to optimize workflows using ServiceNow tools
• Ensure cross-module configurations do not negatively impact platform stability
• Demonstrate deep understanding of ServiceNow data models, tables, and relationships
• Perform advanced custom scripting and configuration
• Collaborate effectively with remote and distributed teams
• Serve as a consultative advisor, sharing best practices and architectural guidance

Required Skills & Qualifications

• Hands-on ServiceNow configuration, development, and integration experience
• Proven SPM / PPM module implementation experience
• Expert knowledge of:
  • ITSM
  • ITBM
  • ITOM
  • ITAM
  • SecOps
  • IRM
  • DevOps
  • Change Management
• Strong working knowledge of:
  • User Provisioning
  • Incident, Problem, Change
  • Asset Management
  • CMDB
  • Service Catalog
  • Email & Notification modules
• Experience architecting inbound/outbound integrations using:
  • Azure Active Directory
  • Trusted Sources / SSO
  • MID Server
  • REST / SOAP APIs
  • Email integrations
• Excellent verbal and written communication skills, including:
  • Leading ServiceNow implementations
  • Presenting to executive leadership
  • Mentoring and training junior staff

Preferred / Nice-to-Have

• Enterprise and public-sector ServiceNow project experience
• ServiceNow System Administrator and/or Implementation Specialist certification
• Strong technical documentation skills (Design, Implementation, Configuration Plans)
• Experience implementing core ITSM process areas
  • User Provisioning
  • Incident
  • Problem
  • Change
  • Request Management
  • Service Catalog
  • CMDB
• Working knowledge of Java, JavaScript, SQL

Apply or Refer

Macdillions Global Energy – Recruitment Team
jobs@macdillionsge.com
www.macdillionsge.com

Referrals are welcome. Qualified candidates will be contacted promptly.