Job Description

Job

Title Manager, Lead

POSITION TITLE: Title Manager, Lead

LOCATION: Burbank, CA (Hybrid)

ABOUT THE ROLE:

The Title Manager, Lead, may be dedicated to one client or be client agnostic and will maintain end-to-end accountability for delivery of assigned titles/projects on time, within budget, and to the required quality. This role will oversee and serve as a point of escalation for a team of junior title leads. This person must communicate with all departments to ensure deadlines are being met and report back to senior leadership with the status of projects. This role will report to the Director, Title Management.

RESPONSIBILITIES:

• End-to-end oversight for delivery of assigned title/project on time, within budget, and to required quality.
• Participates in client facing communication to provide proactive updates, escalate issues, and contribute to strategic initiatives.
• Understand ongoing initiatives and tasks within the team, contributing to discussions and decision making.
• Communicate with clients to understand title and/or project scope.
• Manage large localization projects from inception to completion, ensuring timely delivery, high quality, and adherence to budget constraints.
• Improve localization pipeline in collaboration with leadership, Localization, Operations and Product teams.
• Monitors localization service quality and ensures that continuous process improvement efforts are planned and executed by internal teams or vendors.
• Anticipate risks and devise mitigation strategies.
• Collaborate with both internal and external stakeholders globally across all levels and functions.
• Facilitate kickoff meetings with relevant stakeholders.
• Monitor client reporting to identify trends and issues.
• Capable of comprehensively speaking to ongoing portfolio of work.
• Act as points of escalation for Order Management if client communication is required.
• Accountability over billing accuracy for project and/or title.
• Provide informal training for junior and/or pooled project leads.
• May own individual client relationships within customer.
• Other duties, projects as needed.
  

QUALIFICATIONS:

• 2-5 years’ experience across client services/order management with demonstrated management ability.
• Excellent verbal and written communication, experience in presenting to senior leadership.
• Knowledge of end-to-end post-production, including marketing campaign execution.
• Ability to meticulously review orders, documentation, and data throughout end-to-end title/project management process.
• Agile in adapting to plans to overcome unexpected challenges and meet deadlines; flexibly adapts own personal response to change.
• Possess learning agility, self-awareness, and accountability; seeks and is open to feedback; applies insights to cultivate personal growth and development.
• High level of attention to detail for ensuring quality and accuracy.
• Strong collaborative mindset with a focus on teamwork. Experience working with cross-functional teams both locally and globally.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Familiarity with industry standards and best practices.
• Skilled in escalation management and crisis resolution.
• Comfortable and skilled in working with data, with ability to effectively interpret, synthesize, and integrate complex data into systems.

PREFERRED EXPERIENCE:

• Experience with localization platforms, file formats, project management tools and databases.
• Experience with Machine Translation or other emerging AI concepts.
• Linguistic understanding of multiple languages.

About the Company:

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank, CA and the base pay range for this role is $105,000.00 - $120,000.00 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.