Job Description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Lender Communication Specialist plays a critical role in delivering high-quality support for our lenders, sellers and Copart. This position requires a highly professional, detail-oriented individual with strong communication and problem-solving skills. The ideal candidate will thrive in a fast-paced environment, collaborate effectively across departments, and consistently uphold a high standard of service in all communication channels. The Lender Communication Specialist also plays an essential role in building and maintaining lender and Copart relationships through professional communication and collaboration.

**California residents will report to our onsite office in Vallejo, CA Processing Center**

Key Responsibilities:

• Provide professional and timely email support to lender partners and internal agents.
• Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support.
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
• Conduct audits to ensure process accuracy, compliance, and data integrity.
• Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners.
• Contribute to special projects and strategic initiatives as assigned.
• Maintain detailed documentation of communications, issues, and resolutions.
• Proactively identify process improvements and contribute to operational efficiency.
• Foster positive and collaborative team dynamics across the department.

Specific Day-to-Day Department Responsibilities

• Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professionalism, clarity, and timely responses.
• Handle escalations from lenders or internal teams, resolving issues promptly or routing to the appropriate resource.
• Send lender-facing messages and updates, coordinating information and responses to support smooth portal operations.
• Execute special projects, including spreadsheet management, data tracking, and reporting to support team workflows.
• Oversee all aspects of the communications team’s processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.

Qualifications:

• 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus).
• Exceptional written communication skills with a professional tone and attention to grammar.
• Strong problem-solving skills and the ability to work independently and with a team are important.
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail and accuracy in all aspects of work.
• Proficiency in using email platforms, spreadsheets, and other communication tools is important.
• Comfortable presentation and speaking in team meetings and training sessions.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in creating reports, charts, and operational tools.

Pay$23.67 - $26.68 per hour

• 401(k) and 401(k) Match
• Employee Stock Purchase Program
• Insurance:
• Health
• Life
• Dental
• Vision
• Accident
• Critical Illness
• Identity Theft
• Hospital Indemnity
• HSA
• FSA & Dependent Care FSA
• Company-paid Life and AD&D insurance
• Paid time off

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work