Job Description

Dealership:

L0650 Northwest Finance Center

Lithia Missoula Ford

• Schedule: Monday - Friday, 8am-5pm (Full-Time)

• Pay: $16.85 - 24.05/hr. DOE

• Location: Missoula Ford 3943 Brooks street, Missoula, MT 59804

Title and Registration Specialist I

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles. This position supports multiple dealerships out of a centralized office located out of Missoula Ford.

Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

• Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase

• Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues

• Be comfortable working directly with customers when needed to resolve registration/title issues

  • Have effective strategies to diagnose and resolve issues in a timely manner

  • Communicate effectively with customers through chat, phone, and CRM/email

  • Answer Customer questions regarding the Purchase paperwork

• Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale

• Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company

• Additional work and tasks as needed

Skills and Qualifications

• 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred but not required.

• CDK experience, a plus

• DMV experience, a plus

• Strong attention to detail

• Excellent communication skills

• Time management

• Active listening skills

• Critical thinking

• Ability to work independently as well as with a tight knit team

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.