Role Purpose: As a member of Air Partner Cargo, the Time-Critical Account Manager (Cargo) is responsible for managing and growing key client relationships within the time-critical vertical. This involves providing tailored solutions to meet clients' critical transportation needs and the booking and execution of time critical shipments. The Account Manager will act as the primary point of contact, coordinating with vendors, operators and client suppliers to deliver exceptional service, optimize efficiency, and drive revenue growth.
Success in this role requires a deep understanding of time-critical logistics, strong problem-solving skills, and the ability to perform under pressure. The ideal candidate will proactively manage client expectations, anticipate challenges, and deliver innovative solutions to maintain service excellence in a fast-paced environment.
This role is based onsite at our Dubai South office. Once key milestones are met and training is successfully completed, the position transitions to a rotating day/night shift pattern.
Accountabilities
· Provide a variety of Time Critical Services, including On-Board Courier (OBC), Next Flight Out (NFO), partial and full charters, while enhancing Air Partner’s brand awareness among customers and suppliers.
· Rotational shifts outside regular working hours are required and demonstrate the ability to perform efficiently in time-critical and challenging situations
· Ability to grow relationships and communicate effectively with customers and vendors.
· Understand aircraft and truck types, both in size and capabilities
· Route, Track & Trace loads in process
· Identify, communicate, and resolve any issues with shipments
· Ensure delivery of KPI’s while displaying the values & behaviours expected.
· Promoting the Time Critical services to Air Partners clients within the wider Middle East region.
Candidate Requirements
· Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage.
· Strong market knowledge of both airlines and customers.
· Experienced working in an international, multi-cultural environment
· Outstanding organizational, prioritization and time management skills
· Excellent written and verbal communication skills
· Adaptable to change, competitive and highly motivated
· Anticipates and intervenes, to recover a situation in a timely and constructive way
Part of the Wheels Up family, Air Partner is a world-leading global aviation services group providing aircraft Charter and Services solutions to industry, commerce, governments and private individuals across the world. We deliver the extraordinary to fly your world. This is our purpose, it is why we exist, and what we continually strive for.
With over 60 years of experience, we are committed to putting our customers first, to deliver tailored solutions that go above and beyond. We offer a diverse working environment, hiring the best people in the industry with proven track records, who share our passion to drive to succeed.
Our 400+ aviation professionals have a presence in 25 locations globally. We operate a full in-house 24/7 global flight operations centre, providing clients with instant access to our services all year round.
Our Charter services include Group Charter, Cargo, Private Jets, Air Evacuation and Aircraft Sales & Leasing.
With every flight you book with us, offsetting your carbon emissions is included, to allow for you or your business to give back to the planet. Offsetting your carbon footprint from your flight will be supporting projects that not only support the reduction of carbon but also alleviate poverty and improve lives. For more information visit our website.
