Job Description

Do you enjoy meeting new people and providing exceptional customer service?

We are looking for a friendly, motivated individual to join our Tills and Customer Service team. If you're passionate about delivering great customer experiences, we’d love to hear from you!

Working Hours: Every Wednesday 9 - 5 (7.5hours)

As a Tills & Customer Service Assistant, you’ll help us achieve our ambition of being Yorkshire's premier garden centre and family destination.

You’ll be a key part of ensuring every visitor has a GREAT experience.

If you think you are the right person for this position, then apply now. We’d love to hear from you!

Key Responsibilities:

As a Customer Service and Tills Assistant, your responsibilities are:

• Providing GREAT customer service at the tills and assisting customers

• Managing and processing returns

• Meeting and Greeting

• Managing Supplier visits and contact

• Answering phones and processing customer and supplier queries

• Responding to customer enquiries via phone, email and in-person

• Managing customer complaints

• Jumping on the Tills in peak times

• Making customer announcements

• Processing cash and debit/credit card transactions

• Processing Events and Grotto tickets

And most importantly…Smiling and being happy!

Why Join Our GREAT Team?

🌿 A GREAT Place to Work - Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

⏰ Work-Life Balance - All roles operate within daytime hours - so your evenings stay yours.

🛍️ Up to 33% Staff Discount - Treat yourself to garden and home favourites (*varies by department/concession).

🚗 Free On-Site Parking - Arrive stress-free with plenty of parking.

🏆 GREAT Values & Recognition - We live our values and celebrate yours with monthly awards and shout-outs.

🎉 Monthly Team Engagement Events - From information sharing to free food – we love bringing the team together.

🌴 Enhanced Holiday Allowance - More time off that grows with your length of service.

🌱 Grow Your Career - We support your development with company-sponsored training.

💚 Well-being Support to Help You Thrive - Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.

💷 Pension Contributions - Helping you plant the seeds for a secure future.

🪴 Supporting Causes That Matter to Our Team - Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.