Job Description

Do you enjoy meeting new people and providing exceptional customer service?

We are looking for a friendly, motivated individual to join our Tills team at Dean's York Garden Centre. If you're passionate about delivering great customer experiences, we’d love to hear from you!

As a Tills Assistant, you’ll help us achieve our ambition of being Yorkshire's premier garden centre and family destination. You’ll be a key part of ensuring every visitor has a GREAT experience.

If you think you are the right person for this position, then apply now. We’d love to hear from you!

This role is 11.5 hours per week, working alternate weekends

Alternate Saturday 0900-1700 and Sunday 1000-1630

Key Responsibilities:

As a Retail Tills Assistant, your responsibilities are:

• Providing GREAT customer service at the tills and assisting customers

• Managing and processing returns

• Meeting and Greeting

• Managing Supplier visits and contact

• Answering phones and processing customer and supplier queries

• Responding to customer enquiries via phone, email and in-person

• Managing customer complaints

• Serving our customers on the tills

• Making customer announcements

• Processing cash and debit/credit card transactions

And most importantly…Smiling and being Happy!

Skills Knowledge and Expertise:

The ideal Customer Service and Tills Assistant is someone who:

• Friendly personality

• Excellent customer service and interpersonal skills

• Customer Service experience

• Willing to pitch in and help other team members

• Ability to work at pace in a very busy retail environment

• Eye for detail

• Able to think on your feet to find creative solutions

• Good computer skills

Why Join Our GREAT Team?

🌿 A GREAT Place to Work Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

⏰ Work-Life Balance All roles operate within daytime hours - so your evenings stay yours.

🛍️ Up to 33% Staff Discount Treat yourself to garden and home favourites (*varies by department/concession).

🚗 Free On-Site Parking Arrive stress-free with plenty of parking.

🏆 GREAT Values & Recognition We live our values and celebrate yours with monthly awards and shout-outs.

🎉 Monthly Team Engagement Events From information sharing to free food – we love bringing the team together.

🌴 Enhanced Holiday Allowance More time off that grows with your length of service.

🌱 Grow Your Career We support your development with company-sponsored training.

💚 Well-being Support to Help You Thrive Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.

💷 Pension Contributions Helping you plant the seeds for a secure future.

🪴 Supporting Causes That Matter to Our Team Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.