Job Description

About the team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

The Strategy & Operations Manager will drive the strategic planning, analytics, and operational excellence of the Top Creator Program. This role partners closely with Creator Managers and cross-functional teams to identify growth opportunities, improve operational efficiency, and scale creator programs through data-driven insights and process optimization.

Responsibilities:

- Own business planning, performance reporting, and operational strategy for the Top Creator Program.

- Build dashboards and analyze creator performance, GMV, content output, and program health.

- Support strategic initiatives, including creator tiering, incentive programs, incubation, and seasonal campaigns.

- Identify automation opportunities and improve team processes and reporting.

- Partner with Product, Ads, Category, Marketing, and Data teams to execute cross-functional projects.

- Develop business cases, forecasts, and executive presentations to support decision-making.

- Create and maintain SOPs, playbooks, and operational frameworks.

Minimum Qualification(s):

- Bachelor's degree with 3+ years of experience in Strategy, Business Operations, Business Intelligence, Consulting, or E-commerce.

- Strong analytical skills with experience in Excel and BI tools (SQL, Tableau, Power BI, or similar).

- Experience building dashboards, analyzing business performance, and managing cross-functional projects.

- Strong project management and stakeholder management skills.

- Excellent communication skills in English.

- Comfortable working in a fast-paced, data-driven environment.

Preferred Qualification(s):

- Experience in e-commerce, marketplaces, affiliate marketing, or the creator economy.

- Experience with automation, process improvement, and performance reporting.

- Familiarity with TikTok Shop or social commerce platforms.