Job Description

About the Team

As an integral part of the team, you'll take ownership of designing effective outreach programs, growth work-streams, thus empowering our merchants to grow and scale their business.

This role is suited for an experienced Operations Manager, Program Manager or Project Manager, with e-commerce experience.

Responsibilities

- Lead end-to-end incubation operations for high-potential partners, including onboarding, launch planning, performance acceleration, and ongoing success on the platform.

- Own the strategy and execution to increase the number of active sales partners and drive high-quality partner growth for TikTok Commerce, including developing lifecycle incubation plans and optimising growth levers through various proof-of-concept (POC) initiatives.

- Act as the key point of contact for senior and cross-functional stakeholders, leading high-level strategic discussions, aligning priorities, and driving decision-making to achieve business growth and incubation targets.

- Identify scalable growth opportunities and design/roll out programs to improve partner performance (e.g., video/LIVE challenges, lifecycle email campaigns, enablement initiatives).

- Conduct deep-dive analyses to understand partner segments, diagnose performance blockers, and surface root causes using data analysis, partner interviews, and surveys; translate insights into actionable product and process improvements.

- Design and manage partner communication channels (Lark groups, IM, etc.) to run mass account management activities including forecasting, troubleshooting, partner education, and incubation program delivery.

- Capture, document, and share learnings to establish best practices, influence internal and external stakeholders, and drive continuous improvement across incubation and partner growth programs.

*Notice*

Some business travel required between London & Madrid.