Job Description

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.

While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.

Responsibilities

- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).

- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.

- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.

- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.

- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.