Job Description

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities:

- Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations

- Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals

- Responsible for providing strategic and long-term planning inputs including peak season planning

- Drives continuous improvement to optimize operations and improve productivity

- Champion strategic projects that have network-wide impact.

- Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems

- Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience

- Sets clear goals and expectations for team members, measure performance and provide feedback