Job Description
Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
We are looking for Seller and Product Listing Governance Strategy Managers to join our team to develop strategies/ policies to ensure quality and compliance across the seller and product listing lifecycle, while enabling businesses. As a Strategy Manager, you will develop policies, run and implement projects, and drive operational optimisation to improve users' shopping experience. You are highly analytical, able to conceptualise solutions from first principles, navigate ambiguity, and implement solutions swiftly.
Responsibilities
1. Develop data-driven strategies and policies to enable the e-commerce business, evaluate sellers' behaviours, product listing trends, manage fulfillment and sellers' services.
2. Maintain a keen understanding of APAC and Japan market and regulatory conditions to inform strategy development.
Responsible for sellers' and product listing as well as intellectual property compliance management, building up implementation processes and working closely with cross-functional partners -- such as Product and Algorithm teams -- to optimise enforcement systems.
3. Investigate escalations, review and implement our strategies and policies, taking into account our policies, business impact, and market conditions.
4. Ensure constant improvements of key metrics for seller, listing, and intellectual property risk mitigation, and enforcement accuracy.
5. Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions.
6. Act as an escalation point of contact and internal communications on all seller and listing governance issues. Support communications, enforcement actions, and data reporting for seller and listing enforcement and appeal programs.
