Job Description

About the Team

TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

- Support the creation of visually engaging educational and policy-related content, including infographics, slides, social media assets, and in-product messages.

- Translate and adapt English content to different market languages, ensuring accuracy, cultural relevance, and visual consistency.

- Help maintain content quality by supporting proofreading, editing, and compliance with brand and style guidelines.

- Maintain and update external policies and internal knowledge bases, including updating policy materials, templates, glossaries, and internal documentation.

- Build and maintain simple visual reports to track policy communication effectiveness and user engagement.

- Analyze key metrics such as reach, engagement, and CSAT to identify issues and support continuous improvement.

- Support the management of team resources, databases, and other operational tasks as needed.