Job Description

About the Team

TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

- Support the design and optimization of creator and MCN onboarding governance frameworks and operational processes.

- Conduct end-to-end dogfooding of creator onboarding journeys to identify potential friction points, policy gaps, and opportunities for improvement.

- Build and maintain monitoring dashboards and perform root cause analyses (RCAs) on operational and ecosystem issues to improve efficiency and platform health.

- Collaborate cross-functionally with relevant teams to identify and mitigate abusive behaviour across the TikTok Shop ecosystem, which could manifest through creators and their content.

- Analyze creator metrics, generating insights to support governance decision making and process improvement.

- Review effectiveness and coverage of creator educational tools to enhance creator experience.

- Support the drafting of governance strategies and external education materials.