Job Description
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Regional Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
Responsibilities
- Lead and oversee end-to-end e-commerce fulfillment operations across 5–6 fulfillment centers (FCs), including inbound, inventory management, pick, pack, outbound, and return operations
- Own regional operational performance and deliver KPIs related to safety, productivity, quality, SLA, customer experience, and cost control
- Manage and develop a team of Site Managers and operational leaders across the region, including performance management, coaching, succession planning, and talent development
- Drive regional capacity planning, labor planning, and peak season readiness to support business growth and operational scalability
- Partner with internal cross-functional teams (Planning, Transportation, Product, Engineering, Finance, Quality, and Merchant teams) and third-party logistics providers (3PLs) to ensure efficient operations
- Lead continuous improvement initiatives across the network to optimize productivity, reduce operational defects, and improve fulfillment efficiency
Standardize operational processes and ensure SOP execution consistency across all FCs within the region
- Analyze operational data and performance trends to identify risks, root causes, and improvement opportunities, and implement corrective actions
Support new FC launches, operational ramp-ups, process transitions, and network expansion projects
- Collaborate with automation and engineering teams to support the implementation and daily operation of warehouse automation systems and equipment
- Maintain a strong understanding of the end-to-end supply chain process, including first-mile transportation, warehousing, fulfillment, and last-mile delivery operations
- Champion strategic projects with network-wide impact and drive operational excellence initiatives across the organization
- Ensure compliance with safety regulations, company policies, and operational standards across all managed sites
