Job Description

About the Team

The LIVE E-commerce Operations team is committed to building a vibrant, trustworthy, and engaging marketplace in Tiktok, where customers discover and purchase. Our mission is to empower sellers and delight customers by defining and executing strategies for robust merchandise growth. We optimize the user journey across various shopping channels and work cross-functionally with product, engineering, marketing, and category teams. We are the bridge between our sellers' needs and our platform's capabilities, constantly striving to create a seamless and prosperous ecosystem for all.

You will own the development of merchant education systems and operational methodologies, leverage AI to improve efficiency and quality, and work cross-functionally to unlock growth opportunities across the live ecosystem

Responsibilities

- Build a deep understanding of TikTok Shop live features, and develop scalable education content and operational playbooks (e.g., articles, videos, FAQs).

Expand distribution channels and track effectiveness.

- Provide training for internal teams and external merchants/creators, including Q&A support, issue troubleshooting, and online/offline sessions.

- Identify user needs through research and feedback, translate insights into product improvements, and drive adoption of live product features.

- Apply AI across workflows such as content creation, Q&A support, and case analysis; explore AI-driven tools or workflows to scale impact.