Job Description

About the team

E-commerce's Governance and Experience at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for TikTok Shopping in North America regions.

As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well methods to detect and address risky behaviors and actors in TikTok E-commerce ecosystem.

Responsibilities

- Lead product vision and strategize for the listing governance vertical.

- Create metrics to gauge feature success, analyze outcomes, and collaborate cross-functionally to devise action plans and enhancement proposals.

- Drive complex projects independently, define creator eligibility and creator risk product strategies and roadmap, set metrics that inform the success of creator governance efforts, and work with engineering teams to implement the product solutions.

- Prepares product requirements documents and recommendations with prototypes and wireframes based on an indepth understanding of creator experience and data points

- Partner with Policy and Operations teams to create and build product features and solutions to enable creators for e-commerce and reduce risks associated with creators in the ecosystem.

- Work closely with the creator growth and product teams, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success

- Leverage a data driven approach to continuously optimize and innovate risk detection and mitigation processes, automate enhancement actions and reduce errors and manual moderation