Job Description

About the team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

We are looking for passionate and talented people to join our global logistics team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Responsible for Fulfilled by TikTok (FBT) merchant facing product Strategy and Vision:
• Define, manage, and evolve FBT service offerings, including merchant inbound, inventory management, goods management and reverse logistics.
• Translate strategic objectives into a clear product roadmap that balances short-term execution with long-term innovation. Prioritize initiatives based on ROI, operational efficiency, and strategic alignment with supply chain and seller experience.
• Own the end-to-end product lifecycle — from ideation and requirements gathering to roadmap creation, development, rollout, and continuous improvement.
• Act as the central point of coordination between cross-functional teams — including supply chain operations, logistics, R&D, merchant operation and strategy teams — to ensure seamless execution of product initiatives. Support FBT's global expansion and global business lines, including but not limited to UK, EU and US markets.
• Drive continuous improvements and long term product vision with seller-centric feedback loop: Continuously gather feedback from sellers through surveys, interviews, and data analysis. Use this feedback to iterate on existing products and identify new opportunities for improvement.

Minimum Qualifications

• Bachelor's degree or above, 5+ years of product management experience in the e-commerce fulfillment or international logistics industry
• Have a good understanding of e-commerce fulfillment, supply chain, cross border logistics, domestic logistics and other related industries.
• With excellent communication skills, cross-team collaboration and system project management skills.
• Has the ability to think outside the box and is able to take initiative in innovation to solve complex problems.

Preferred Qualifications

• Data-Driven: Experience in data analysis and presentation technologies
• Seller-Focused: Experience working with or developing products designed to support and grow third-party sellers, with a keen understanding of seller pain points and how to address them.
• Problem-Solving: Strong analytical thinking and problem-solving abilities, with a focus on finding practical and innovative solutions to business challenges.
• Cross region and cross culture work experience is preferred.
• Experience in large e-commerce companies or international logistics companies is preferred.