Job Description

Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. The Creator and Content Governance team protects the integrity and quality of shopable short-form video and livestream content while enabling sustainable creator growth.

We are looking for a leader to shape the global strategy for creator and content governance. This role will lead a team responsible for identifying ecosystem risks, setting governance priorities, and developing scalable solutions across creator access, content quality, account health, enforcement, appeals, and traffic interventions. Candidates may come from product management, governance, or strategy and operations backgrounds, but should bring strong ecosystem judgment, structured problem-solving, and the ability to drive complex cross-functional change.

• Define and evolve governance strategies for TikTok Shop’s creator ecosystem, covering areas such as creator conduct, content tiering, incentive abuse, misleading promotion, and ecosystem integrity.
• Build and refine signals, metrics, and risk prioritization to detect and address violative creators and abusive content trends.
• Partner with Policy, Operations, Data Science, Legal, and other Gov domain teams to design end-to-end governance solutions, from risk identification to enforcement, appeals, and continuous improvement.
• Establish clear operating mechanisms, escalation paths, and success metrics to improve governance consistency and cross-functional alignment.
• Serve as a thought partner to business and governance leaders on creator ecosystem health, long-term risk prevention, and scalable policy implementation.

Minimum Qualification(s)

• Bachelor's degree or above.
• Proven experience in e-Commerce governance, trust & safety, content/platform integrity, or risk management.
• People-management experience leading and developing a team.
• Strong data-analysis skills (SQL or equivalent preferred) and structured problem-solving
• Ability to influence and collaborate across cross-functional teams, including executive stakeholders.
• Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions.

Preferred Qualification(s)

• Hands-on experience with creator/seller governance, moderation strategy, or enforcement systems.
• Familiarity with major e-Commerce regulations across markets.
• Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
• Strong understanding of US health-related regulatory and compliance landscape.