Job Description

About The team

Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.

Job Responsibilities:

1. Overseas and supervise end to end processes daily hub operations in Jabodetabek area (First mile & Last Mile operations)

2. Maintain and control Manpower cost, courier supply and also COD process in accurate reconciliation of settlement courier

3. Provide coaching and support to Spv, and Hub Lead to ensure compliance with safety regulations and best practices.

4. Achieve all KPI related with service to customer, cost, productivity, quality, & customer satisfaction

5. Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.

6. Ensure the direction of strategy is consistent.