Job Description

About the Team

TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration.

Responsibilities

- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.

- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.

- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.

- Monitor performance of key metrics and conduct deep dive analysis when necessary.

- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.

Minimum Qualification(s)

- Bachelor’s degree or higher in a relevant field.

- Professional experience in e-Commerce governance, policy development, moderation operations, or related domains.

- Solid understanding of e-Commerce compliance standards and internet governance, with strong business acumen and risk awareness.

- Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).

- Experience in supporting or deploying AI/ automation initiatives.

- Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.

Preferred Qualification(s)

- Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.

- Advanced data analysis capabilities, including proficiency in SQL and/or Python.

- Hands-on experience in developing AI automation or prompt engineering to support operational efficiency and decision-making.

- Proven experience in project or program management, particularly in cross-functional and global environments.

- Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.

- Sound judgment and decision-making skills, especially in complex or ambiguous situations.