Job Description

About the team

Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Role

Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.

Responsibilities:

- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.

- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.

- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.

- Monitor performance of key metrics and conduct deep dive analysis when necessary.

- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.