Job Description

About the team

With the rapid growth of TikTok Shop in the U.S. market, the Creator Operations team drives GMV by connecting high-potential products with U.S.-based creators. The team combines data-driven strategy, creator management, and campaign execution to optimize product promotion, enhance conversion, and scale sales efficiently. By bridging strategic insights with hands-on operations, the team enables high-impact, sustainable growth across verticals and creator segments.

Responsibilities

- Manage and develop relationships with top-tier commerce creators and creator agencies to drive sustainable GMV growth.

- Support creators in product assortment, content planning, and commerce strategy optimization.

- Design and execute short-term and long-term creator growth strategies, scaling creator supply and sales performance within the market.

- Define and implement Affiliate Program strategies aligned with business objectives, leveraging platform tools and services.

- Partner with cross-functional teams (Product, Operations, Marketing, Business Development) to continuously improve the creator experience on TikTok Shop.

- Plan and deliver creator programs, including campaigns, product launches, brand collaborations, and offline activations.

- Analyze creator performance metrics (e.g., conversion, engagement, content performance) and deliver actionable insights and recommendations.

- Build, document, and optimize internal processes, SOPs, and playbooks to support creator onboarding and ongoing growth.

- Identify and amplify successful creator case studies to increase creator business awareness and adoption.

- Serve as a primary point of contact to address creator issues, enhance satisfaction, and strengthen long-term partnerships.

- Represent TikTok Shop in partner and agency meetings, driving awareness and adoption of creator-led commerce solutions.

- Navigate ambiguity in a fast-paced environment while influencing internal and external stakeholders effectively.