Job Description

About the Team

TikTok Shop is a service which aims to help the growth of The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our logistics operations team. Together we can build an e-Commerce ecosystem that is innovative, secure and intuitive for our users.

Key Responsibilities

- Manage a portfolio of fashion merchants and drive FBT adoption, usage, and long-term growth.

- Build strong relationships with merchants by understanding their business needs, addressing operational challenges, and providing strategic recommendations.

- Support merchants with day-to-day FBT operations, including enquiries, inventory planning, inbound shipments, billing, and issue resolution.

- Identify opportunities to onboard new Fashion merchants by pitching the FBT value proposition and overcoming adoption barriers.

- Gather merchant feedback, identify operational gaps, and work with cross-functional teams to improve products and processes.

Minimum Qualification(s)

- Bachelor’s degree or equivalent qualifications demonstrating business/Marketing understanding and ability to think analytically;

- 3+ years of experience in Account Management, Business Development, Sales, or a related commercial role.

- Experience working with e-Commerce merchants.

- Data-driven with strong analytical skills and experience using Excel or similar tools.

- English + Chinese (written and spoken). Fluent communication is required to better communicate with Chinese merchants and vendors day to day.

Preferred Qualification(s)

- Experience working with e-Commerce merchants in Fashion, logistics, fulfilment, or marketplace operations.

- Self-motivated, results-oriented, and able to manage multiple priorities in a fast-paced environment.

- Excellent stakeholder management, communication, and problem-solving skills.

- Strong understanding of e-Commerce fulfilment, supply chain, or logistics operations.