Job Description

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

This Customer Success Manager will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.

Responsibilities

- Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.

- Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the platform.

- Provide expert advice based on industry best practices, integration patterns and product knowledge of the platform and target platform.

- Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.

- Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.

- Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

- Fluent in English reading and writing, excellent reading and writing communication skills in Portuguese.