Job Description

About the team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.

At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.

Responsibilities

1. Devise data-driven analyses and strategies. Undertake key projects to solve ad-hoc problem statement across GNE operations (e.g., driving Moderation and Service automation and cost efficiencies, resolving key Customer experience pain points, assessing key Governance risks across Content, Merchant, Fulfilment and Anti-Fraud issues).

2. Assess and devise GNE's key input and output metrics horizontally across GNE functions. Support GNE functional teams to focus on appropriate outcomes and benchmarks. Work with cross-functional teams like Data Science and Data Engineering to implement such indicators.

3. Undertake strategic planning activities (e.g., OKR tracking and target-setting, resource management, competitor benchmarking, etc.) horizontally across GNE's functional domains. Coordinate key GNE meetings and activities, and track key outcomes.

4. Provide additional data or analytical support to GNE functional teams as needed. Conduct ad-hoc operational investigations and case analyses to identify and resolve risks and user pain points.

5. Synthesise research and analyses; and prepare written reports and presentations. Present outcomes and recommendations in a legible and structured format to management and stakeholders.