Job Description

Team introduction

TikTok LIVE-Regional Operations-TW aims to empower a safe, authentic, and inclusive LIVE environment and provide the best real-time experience that cultivates a sense of belonging, enhances real-life experience, enables diverse businesses and provides economic opportunities for people to interact in real-time. Members with high motivation to grow gather, and there is a culture of open discussion from a qualitative and quantitative point of view.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Serve as the external customer support contact point, handling various inquiries and issues from external users, including but not limited to appeals processing, abnormal issue investigation, and user experience assurance.

- Analyze operational data and structure issue-related data to identify high-frequency issues, policy deviations, and process bottlenecks. Generate business insights and provide optimization recommendations to support business and product decision-making.

- Participate in AI-related projects, organize and label issue data, and regularly deliver high-quality datasets for model training and optimization to improve customer support efficiency.