A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact.
EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
What We’re Looking For
We are seeking a dedicated and customer-focused Technical Support Representative to join our support team for Eroad NZ, a leading provider of telematics technology. This role involves handling inbound and outbound calls, managing support cases, and assisting customers with technical issues related to vehicle tracking, mapping, installation, and system usage.
About the Role
Job Responsibilities
Job Qualifications
Competencies
Skills & Required Experience
Required Experience
Preferred Skills
Why You’ll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage, unlimited sick leave, employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport — we can’t wait to hear from you.
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency.
Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements.
Core Solutions
- Electronic Logging Devices (ELD): Streamlined compliance and driver management
- Safety Management: Advanced driver safety monitoring and coaching tools
- Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo
- Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring
- Regulatory Compliance Tools: Automated reporting and risk management solutions
- Operational Intelligence: Data-driven insights for improved fleet productivity and cost control
With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations.
At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
