For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!
The Tier 3 Technical Lead provides advanced technical support for DrFirst applications by diagnosing, reproducing, and resolving complex issues escalated by internal teams. Using deep technical expertise, sound judgment, and established procedures, this role researches and validates technical problems, identifies recurring incidents, and partners with Development and Product teams to address root causes. As the primary escalation point for Tier 2, the Tier 3 Technical Lead protects production data integrity and drives automation and process improvements using Python and other scripting tools.
- 90% Desk work- 10% Remote meetings with internal teams and occasional customer calls#LI-GF1 #LI-Remote
- Competitive compensation, with a base salary of $115,000-125,000 (Exact compensation may vary based on skills and experience)- Eligible for a Discretionary Performance-based bonus- Medical, dental, and vision insurance- 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule- HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year- 100% company paid short and long-term disability, AD&D, and group life insurance- Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days- Employee Assistance Program- Continuing Education funds up to $1500 annually for eligible programs after 1 year of service- Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurancesDrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/. Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.
DrFirst has been transforming medication management for 25 years, helping providers and patients navigate a complex and often fragmented healthcare system.
After all, “first” isn’t just in our name—it’s a fundamental part of who we are as a company.
We were first to bring real-time price transparency into prescribing workflows and first to enable e-prescribing for controlled substances—solutions that are now standard across the industry.
DrFirst has won over 25 awards for excellence and innovation, including winning Gold in the prestigious Edison Awards in 2023, recognizing our game-changing use of clinical-grade AI to streamline time-consuming healthcare workflows and prevent medication errors.
Why It Matters: Medication management is full of roadblocks such as friction-filled workflows, outdated systems, regulatory complexity, and disconnected stakeholders. The result? Delays in care, high medication abandonment rates, and poor adherence that negatively impact patient outcomes.
DrFirst tackles these challenges with end-to-end solutions that support:
Prescribing: Adaptable workflows that deliver the right information at the right time to boost efficiency and improve outcomes.
Adherence: Innovative solutions that inform patients and providers to increase medication access and affordability.
Optimization: Clinical-grade AI that aggregates fragmented data from multiple sources and fills-in gaps to deliver clean, complete, and consumable information at the point of care.
