We are looking for a highly skilled
Tier 3 IT Support & NOC Engineer
with strong experience in
networking, infrastructure, monitoring, and advanced troubleshooting
to resolve complex technical incidents and serve as a key escalation point for Tier 1 and Tier 2 support teams.

This role combines
Network Operations, IT Support, Systems Administration, and Security
, with a strong focus on ensuring the availability, stability, performance, and security of critical IT environments.

? Role Overview

As a
Tier 3 IT Support & NOC Engineer
, you will be responsible for diagnosing and resolving high-impact technical incidents, monitoring infrastructure, performing Root Cause Analysis (RCA), implementing network changes, and driving continuous improvement across client environments.

You will work with technologies including
Microsoft 365, Azure/Entra ID, Active Directory, Windows/macOS, firewalls, VPNs, SD-WAN, network monitoring platforms, and automation tools
, while collaborating with technical teams, vendors, and field technicians.

? Key Responsibilities

• 
  Monitor infrastructure using
  SolarWinds, PRTG, Nagios, Zabbix, Cosmos
  , and other monitoring platforms.
• 
  Diagnose and resolve complex
  network, infrastructure, system, and connectivity issues
  .
• 
  Serve as the primary technical escalation point for
  Tier 1 and Tier 2 support teams
  .
• 
  Perform advanced troubleshooting and
  Root Cause Analysis (RCA)
  .
• 
  Troubleshoot
  LAN, WAN, MPLS, SD-WAN, and wireless networks
  .
• 
  Diagnose routing and switching issues involving
  BGP, OSPF, EIGRP, and STP
  .
• 
  Configure and manage
  routers, switches, firewalls, VLANs, VPNs, wireless controllers, and load balancers
  .
• 
  Analyze network traffic and packets using
  Wireshark and tcpdump
  .
• 
  Resolve issues involving
  DNS, DHCP, NAT, VoIP, and QoS
  .
• 
  Support and manage
  Windows, macOS, Active Directory, Azure/Entra ID, and Microsoft 365
  environments.
• 
  Support automation initiatives using
  PowerShell and RMM tools
  .
• 
  Perform firmware upgrades, patching, and configuration changes.
• 
  Monitor security events, logs, and
  SIEM/EDR alerts
  .
• 
  Coordinate technical escalations with vendors, specialized teams, and field technicians.
• 
  Create and maintain technical documentation, network diagrams, SOPs, and incident reports.
• 
  Participate in
  Disaster Recovery, security, capacity planning, and continuous improvement initiatives
  .

Requisitos

Requirements

• 
  2+ years of experience
  in Network Operations, NOC, Infrastructure Support, or similar technical roles.
• 
  Strong hands-on experience with
  advanced network and infrastructure troubleshooting
  .
• 
  Strong knowledge of
  TCP/IP, VLANs, QoS, DNS, DHCP, and NAT
  .
• 
  Experience with routing and switching protocols including
  BGP, OSPF, EIGRP, and STP
  .
• 
  Experience with
  Cisco, Ruckus, Aruba/HP, and/or Meraki
  technologies.
• 
  Experience with firewalls such as
  Cisco ASA, Fortinet, and/or WatchGuard
  .
• 
  Experience with monitoring platforms such as
  SolarWinds, PRTG, Nagios, or Zabbix
  .
• 
  Knowledge of
  VPN, SD-WAN, LAN/WAN, and wireless networking
  .
• 
  Experience with
  Windows, macOS, Active Directory, Azure/Entra ID, and Microsoft 365
  .
• 
  Experience with
  incident management, technical escalations, and Root Cause Analysis
  .
• 
  Ability to work within a
  24/7 operations environment
  and provide on-call support when required.
• 
  Bachelor's degree in
  Computer Science, Information Technology, or a related field
  , or equivalent professional experience.

⭐ Preferred Qualifications

• 
  Previous experience working in an
  MSP environment
  .
• 
  Experience with
  PowerShell and RMM tools
  .
• 
  Knowledge of
  SIEM, EDR, and network security
  .
• 
  Experience with
  Property Management Systems (PMS)
  or hospitality technology.
• 
  Experience coordinating field technicians and third-party vendors.
• 
  Certifications such as
  CCNA, CCNP, Aruba, Ruckus, Meraki, CompTIA Network+, CWNA, or Fortinet NSE
  .