Lyra Technology Group

Tier 2 IT Engineer - On-Site

Lyra Technology Group  •  $70k/yr  •  Cincinnati, OH (Onsite)  •  3 months ago
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Job Description

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About The Position

One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

  • Diagnose and troubleshoot technical issues
  • Maintain computer systems
  • Provide remote and onsite support
  • Maintain documentation of processes, issues, and solutions

Requirements

  • 2+ years of experience in IT engineering and/or customer facing
  • Knowledge of Windows and Linux operating systems
  • Familiarity with networking concepts and tools
  • Excellent problem-solving and communication skills

Expected Outcomes

  • Resolve technical issues in both a remote and on-site environment
  • Interact with members of client headquarters, including high level executives
  • Provide the best possible solution to clients
  • Maintaining clear communication with clients
  • Keeping assigned tickets organized and updated
  • Periodic assignment of afterhours on-call support

Compensation & Benefits

  • Up to $70K / Year, based on experience
  • Health, Dental, Vision & other additional benefits
  • 401K (With 3% Match) eligible after 90 Days
  • Generous PTO
Lyra Technology Group

About Lyra Technology Group

Lyra Technology Group is a family of industry leading IT managed services businesses serving small and medium-sized organizations. Our 3,000+ team members across the globe serve as the IT solution provider to over 10,000 small and medium-sized organizations and their 500,000+ employees.

More than 60 founders have chosen us as the permanent partner for their business and its team. We retain the employees, culture, and brand that made the companies that join our group successful. We collaborate with each company's team to strengthen the business with access to talent, knowledge, and scale.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Chicago, Illinois
Year Founded
2017
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