Job Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Responsible for support during security incidents, including in-depth forensic analysis and response activities. They perform complex searches within security log telemetry to gather detailed information for investigations. The analyst assists with tasks assigned by incident commanders or response leaders, including implementing complex security measures. Works with moderate guidance in their area of expertise, ensuring the security and integrity of information systems and assets.

Core Responsibilities

• Performs advanced support during security incidents, including in-depth forensic analysis and response activities.
• Assists with tasks assigned by incident commanders or response leaders, including implementing complex security measures.
• Develops and delivers comprehensive incident reports that include detailed technical analysis and clear executive-level summaries, ensuring actionable insights for both technical teams and leadership.
• Monitors and evaluates the performance of security services to ensure they meet established service level agreements (SLAs).
• Helps ensure that customer SLAs are met at all times and responds quickly to downtime situations.
• Performs complex searches within security log telemetry to gather detailed information for investigations.
• Performs quality control audits of alert signals to ensure accuracy and reliability.
• Identifies false positives and improves the overall quality of alerting mechanisms.
• Coaches and mentors Tier1 cybersecurity analysts.
• Recommends policies for responding to security incidents.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Skillset:

• SIEM tools experience
• EDR / Endpoint Detection & Response tools
• Strong technical background in cybersecurity
• Excellent written and verbal communication
• High attention to detail
• Customer-focused approach to incident response

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.