At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage.
Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.
In the Tier 1 Technical Support Analyst role, we are seeking a dedicated and customer-focused individual to support all AssistIQ customers across our solutions.
In this role, you will be the first point of contact for our customers and play a crucial role in ensuring a positive experience for all. You will support customers via phone, chat, email and demonstrate strong communication skills, a problem-solving attitude and mindset, and the ability to work efficiently under pressure. These include support for issues involving our iPad and web solutions, as well as our EHR integrations.
Given the nature of a high growth, startup environment, the role is dynamic with priorities evolving regularly.
Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.
Reporting to: Srini Venkatraj, Senior Director, Technology Operations and PMO
AssistIQ partners with health systems and organizations to eliminate manual supply tracking through AI-powered vision that integrates seamlessly into EHRs and ERPs. Across operating and procedural rooms. every product is automatically captured and tracked, giving health systems the data they need to reduce waste, recover revenue, and keep clinicians focused on patient care and quality. By scaling this across the industry, we enable smarter supply chain decisions, more resilient operations, and meaningful progress toward a more sustainable healthcare industry.
