IDT Corporation

Tier 1 Tech Support Representative (VoIP)

IDT Corporation  â€˘  Departamento de Guatemala, GT (Hybrid)  â€˘  22 days ago
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Job Description

Tier 1 Tech Support Representative (VoIP)

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

Requirements

    • Must be able to work a flexible schedule and in hybrid modality
    • High School Diploma
    • Minimum 85% English proficiency (written and verbal)
    • Strong communication and customer service skills
    • Basic knowledge of software and hardware troubleshooting
    • 1 year of experience in tech support, desktop support, or similar (preferred)
    • Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
    • Technical Knowledge (Basic / Foundational)

      Basic understanding of networking (CCNA knowledge is a plus, not required)

      • Network monitoring concepts
      • Routing fundamentals
      • Basic cybersecurity awareness
      • Basic Linux knowledge
      • Exposure to telephone systems / PBX (nice to have)

What We Offer:

    • Parking Subsidy
    • Life and Medical Insurance
    • Growth opportunities
    • All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Apply now and grow your career in a dynamic, supportive team!

IDT Corporation

About IDT Corporation

We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.

Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.

If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.

Industry
Telecommunications
Company Size
1,001-5,000 employees
Headquarters
Newark, NJ
Year Founded
Unknown
Website
idt.net
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