Job Description

Job DetailsJob Location: Corporate Headquarters (Sewell, NJ) - Sewell, NJ 08080Position Type: Full TimeSalary Range: $25.00 - $30.00 HourlyJob Category: Information TechnologyAbout Us:
Founded in 1959, Delaware Valley Floral Group (DVFG) has grown from a small family business into one of the nation’s largest floral distribution companies. For more than six decades, we’ve delivered premium fresh flowers and floral supplies to retail florists, event designers, and supermarkets across the country.
We aim to be our customers’ most valuable supplier - and we believe our employees are the key to making that happen.
About the Role
This position will provide Tier 1 desktop and helpdesk support, assist with day-to-day IT operations, and help ensure our employees have the tools and technology they need to succeed by troubleshooting problem areas (in person or virtually) in a timely and accurate fashion, providing end-user assistance as needed, and completing other duties as assigned.
What You’ll Do
Deploy, configure, upgrade, and maintain desktop and laptop computers
Provide Tier 1 help desk support and respond to IT support requests in a timely manner
Troubleshoot hardware, operating systems, and basic application issues
Set up and support IT needs for new hires and terminations, including user account creation and deactivation and phone and workstation configuration
Maintain and support hardware such as printers and RF scanning equipment
Manage hardware assets, including inventory tracking and documentation
Monitor and order printer consumables and other IT supplies
Assist with basic network connectivity and cabling as needed
Document procedures, configurations, and support activities
Follow IT security policies and procedures and help educate users on security awareness and acceptable use practices
Work Environment & Physical Requirements
The schedule for this position is Monday through Friday, 6:30am – 3:00pm with occasional after hours or on-call support as needed
This position operates primarily in an office environment with occasional exposure to a refrigerated warehouse setting (34 degrees).
Compensation & Benefits (What’s in it for you)
The expected salary range for this position is listed above. Actual compensation will depend on skills, experience, qualifications, and geographic location.
We also offer:
Health, dental, and vision insurance
401(k) retirement plan with company match
Short- and long-term disability benefits, life insurance and other supplemental benefit offerings
Flexible Spending Accounts
Paid time off, sick time and paid holidays
QualificationsWhat You’ll Bring
1+ years recent experience in a desktop support role
CompTIA A+ Certification (required or actively working toward)
Basic understanding of computer hardware, operating systems, and application troubleshooting
Working knowledge of Microsoft Office applications
Basic understanding of networking concepts and cabling
Experience with VoIP phone systems, a plus
Familiarity with asset management or ticketing systems, a plus
Experience supporting both onsite and remote users, a plus
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.