At ThetaRay, our purpose is to make the world a safer place by protecting the integrity of the global financial system.
We do this by putting AI at the core of both our technology and our way of working. Our AI-driven solutions help banks and fintech companies worldwide detect and stop serious financial crime, from human trafficking and terrorist financing to sophisticated money laundering, while advanced technology, automation, and AI-driven tools help our teams collaborate smarter, move faster, and continuously improve how we build, deliver, and innovate.
About the role:
We are looking for a Tier 1 Support Engineer to turn expertise, initiative, and bold thinking into real impact on the next generation of AI-driven financial crime detection.
If you combine strong technical troubleshooting and problem-solving capabilities with hands-on experience in solution deployment and customer-facing support, and if you are motivated by delivering outstanding service to global financial institutions while working at the heart of a mission-critical platform, ThetaRay could be your next challenge.
This role is based in North America (Mexico).
Responsibilities
ThetaRay is transforming the way financial institutions detect and combat financial crime through the power of 𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗔𝗜.
In a world where traditional, rule-based systems have failed to distinguish between good and bad actors —and where financial crime is increasingly pervasive—our solutions provide the much-needed remedy. We empower financial institutions to confidently grow their businesses, build trust with customers and regulators, and minimize their risk of financial crime.
The financial industry has been blinded by outdated, rule-based systems that created bottlenecks and increased compliance costs. These systems incorrectly flagged legitimate customers while missing the majority of financial crime, stifling growth and delivering poor customer service.
Our 𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗔𝗜 solutions—driven by dynamic data analysis and machine learning—not only focus on identifying criminals but also on accurately recognizing the good customers and businesses that you rely on to thrive.
By leveraging the latest advancements in AI, we can detect the undetectable, uncover hidden connections, and make smart, data-driven decisions—enabling you to onboard customers confidently, reduce operational costs, improve customer experiences, and unlock opportunities worldwide.
ThetaRay is redefining success in the financial industry. Our Cognitive AI empowers you to thrive while ensuring financial crime is detected and blocked with unmatched accuracy. We believe the key to global financial prosperity and trust lies in identifying legitimate players while making it impossible for criminals to hide.
ThetaRay is the future of financial crime compliance, creating a safer, more efficient financial world.
