Interlink Cloud Advisors

Tier 1 IT Support Consultant

Interlink Cloud Advisors  •  Cincinnati, OH (Onsite)  •  3 months ago
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Job Description

We are seeking an innovative Tier 1 IT Support Consultant to join our Technical Consulting team and experience a rewarding learning and professional development path within our organization. In this role, you will report to the Director of Managed Services and join the front lines supporting our clients in the managed services field. This early-career position is designed to offer an enriching experience that allows you to leverage your technical expertise while immersing yourself in IT service management. You will have the opportunity to gain a profound understanding of the essential components within the Microsoft 365 stack, enhance your skills through engaging projects, observe and learn from customer engagements, and actively contribute to internal processes and technical advancements.

Responsibilities

  • Participate in identifying, creating, and executing IT strategies and support for our Enterprise, Mid-Market, and SMB customers
  • Provide technical support for various IT systems, including Office 365, Windows Intune, Microsoft Azure, Microsoft Exchange, Microsoft Lync, Active Directory, Windows Server, Windows Desktop, MS System Center Suite, and other general IT infrastructure – SAN storage, networking, etc.
  • Provides day-to-day technical, project, and process support and expertise to the client team
  • Maintain accurate documentation of technical procedures, configurations, and client interactions
  • Assist with the delivery of deployment and migration projects
  • Interface with Clients in a presales capacity to find opportunities and scope projects
  • Provide vital customer service while working with Clients on-site or remotely
  • Find opportunities to drive additional value to our clients while working with them

Requirements

  • High school diploma
  • 2+ years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune
  • Ability to establish and nurture internal solid and client-driven relationships and work seamlessly within a collaborative environment

Our Benefits

  • Medical, Dental, and Vision coverage available from day one
  • Flexible schedules, 15 days of paid vacation time annually, 7 paid company holidays, and a paid birthday off
  • Voluntary supplemental insurances (life, disability, and accident)
  • 401(k) with company contribution
  • Awarded the 2024 Best Places to Work in Cincinnati by the Business Courier, among other awards
Interlink Cloud Advisors

About Interlink Cloud Advisors

With so many possibilities around the Cloud, it can be difficult to comprehend how Cloud-based solutions can fit into your business. Or if you are already reaping the benefits of the Cloud, you may need help understanding how to best utilize your licensing and manage your cloud environment. Interlink Cloud Advisors is here to help with all of this and more.

Interlink partners closely with Microsoft to ensure each client has successful implementations that provide measurable, strategic value. Our top services include:

• Artificial Intelligence

• Microsoft Cloud Services

• Security, Compliance & Infrastructure

• Employee Engagement, Collaboration & Productivity

• Microsoft Licensing & Funding

• Managed Services

• Systems Management

By focusing on what is important – our clients and their business needs - we have developed a proven implementation track record in delivering world-class solutions both on-premise and in the cloud.

There is a reason our clients turn to us for guidance and support - We are consistently in the top 1% of Microsoft partners worldwide for the usage of Microsoft funding to assist with pilots, workshops, and deployments. Interlink has 4 Microsoft Solution Partner Designations, ranked on the Inc. 5000 List for the last 5 years, and was a 2022 Winner of Cincinnati Business Courier's Best Places to Work. In addition, Interlink has also gained advanced specializations in Azure Virtual Desktop, Adoption and Change Management, Calling for Microsoft Teams, Meetings and Meeting Rooms for Microsoft Teams, Teamwork Deployment, Identity and Access Management, Information Protection and Governance, Threat Protection, and Windows Server and SQL Server Migration to Microsoft Azure.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Mason, Ohio
Year Founded
2011
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