AttainX, Inc.

Tier 1 Helpdesk Support Specialist

AttainX, Inc.  •  $38k - $46k/yr  •  Virginia (Onsite)  •  2 hours ago
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Job Description

Job Title: Tier 1Help Desk Support Specialist

Location: Remote 100%

Clearance: Ability to secure a GSA Public Trust

Citizenship: US Citizenship or Permanent Resident

AttainX, Inc. is in search of a highly energetic Help Desk Specialist with effective communication skills and organizational skills to support our government client.

Qualifications and Education Requirements:

  • 1-2 years of relevant experience in a Tier 1 help desk phone support environment.
  • Some college courses relevant to experience can be substituted for work experience.
  • Computer knowledge (equivalent to A+ certification).
  • HDI Customer Service Representative Certification desired, not required.
  • Must have high-speed internet, a home landline and USB headset.
  • Ability to work independently.


Skills:

  • Strong written and oral communication skills in English with good comprehension.
  • Professional and proper telephone and email etiquette are a must.
  • Exceptional customer service skills.
  • Working knowledge of the MS Office Suite.
  • Strong time management and prioritization skills.
  • Efficient typing and speaking to users at the same time.
  • Skilled at navigating a help desk ticketing system.

Duties:

  • Support the GSA Program, Mission, and Project.
  • Manage and assign all help desk inquiries and provide resolution to each.
  • Attend status meetings and be prepared to discuss updates.
  • Professionally manage customer inquiries.
  • Will troubleshoot issues and meet users’ knowledge in giving accurate support guidance.
  • Identify and recommend improvements to help desk support team.
  • Respond to all help desk inquiries, create tickets and assign a priority level.
  • Attempt first-call resolution and escalate to Tier 2 when required.
  • Maintain responsibility for all tickets until final resolution is achieved and documented.


Non-Essential Functions:

  • General Duty Requirements.


About AttainX:

AttainX Inc. is a Women-Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMI Level 3, ISO 9001:2015 certified QMS, and a Gold Level SAFe Partner. For more than 14 years, AttainX has delivered mission-aligned IT and engineering solutions for federal agencies including USDA, NOAA, DOE, DHS, and DIA.

Benefits:

  • Competitive compensation
  • Paid vacation
  • Medical, dental, and vision coverage
  • Matching 401(k) plan
  • Tuition and training reimbursement
  • Long & Short-Term Disability

EEO Commitment:

AttainX is an Equal Employment Opportunity employer committed to a workplace free from discrimination under applicable federal, state, and local laws.

Physical Demands:

Sitting and working at a computer for extended periods; communicating via phone, email, and video conferencing; occasional lifting of up to 10 pounds.

Work Environment:

Onsite professional work environment with moderate noise level.

AttainX, Inc.

About AttainX, Inc.

AttainX is an SBA certified 8a / EDWOSB / WOSB and CMMI L3, ISO 9001:201, QMS certified company that delivers information technology solutions to Federal and state agencies. Our expertise is in software application development, testing, maintenance, cloud application offerings and migration to cloud technologies, enterprise architecture, cyber security, big data, enterprise service desk and IV&V solutions. We also specialize in ERP Implementation, maintenance and digital transformation of existing business processes. We also have an Engineering Division that support the Air Force and Navy.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Herndon, Virginia
Year Founded
2008
Website
attainx.com
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