Job Description

Overview

We are seeking a Help Desk Technician to provide first-line technical support for end users in a Windows-based environment. This role is responsible for troubleshooting hardware, software, printer, and connectivity issues while delivering excellent customer service. The ideal candidate is a strong communicator with solid technical troubleshooting skills and a willingness to learn and grow within IT.

Key Responsibilities

• Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Windows operating systems, desktop applications, and peripheral devices.
• Perform break/fix support for desktops, laptops, printers, and other end-user hardware.
• Install, configure, and support network and local printers, including troubleshooting connectivity and printing issues.
• Assist users with Microsoft Office applications, including Outlook, Excel, and Microsoft Teams.
• Diagnose and resolve basic networking and connectivity issues, including IP-related problems and email access issues.
• Document incidents, service requests, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain a high level of professionalism while providing exceptional customer service and user support.
• Participate in knowledge sharing and continuous learning initiatives to improve technical skills and service delivery.

Required Qualifications

• Minimum of 2 years of Help Desk, Service Desk, or IT Support experience.
• Experience supporting Windows 7 and Windows 11 environments.
• Strong troubleshooting and break/fix experience supporting end-user hardware and software.
• Experience supporting and managing network printers, printer installations, and printer connectivity issues.
• Basic understanding of networking concepts, including IP connectivity and email troubleshooting.
• Experience supporting Microsoft Office applications, including Outlook, Excel, and Teams.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Experience working in an enterprise support environment.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of Active Directory user administration.
• CompTIA A+, Network+, or related certifications.

Skills

• Windows 7 & Windows 11 Support
• Desktop and Laptop Troubleshooting
• Hardware & Software Break/Fix
• Printer Management & Support
• Microsoft Outlook, Excel & Teams
• Basic Networking & IP Connectivity
• Customer Service
• Ticket Management
• Problem Solving
• Technical Documentation

This role is ideal for an IT professional who enjoys helping users, solving technical issues, and building a career in desktop and end-user support.

Job Type & Location

This is a Contract position based out of Savannah, GA.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Savannah,GA.

Application Deadline

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.