About the Client

HYROX
is the world’s fastest-growing fitness race, operating across five continents with a global community of athletes and partners.

As we continue to expand rapidly across APAC, we are building out our
Ticketing & Customer Service function
and are looking for
Executives, Assistant Managers, and Managers
to join the team across Southeast Asia and key hubs, including Hong Kong and Singapore.

This is a
hands-on, operations-focused team
, with opportunities to grow into
regional ownership and strategy
as the function scales.

The Role

You will be responsible for delivering the
end-to-end ticketing experience
, supporting everything from platform setup and customer service to event readiness and execution.

For more experienced candidates, the role will expand into
ticketing strategy, optimisation, and regional performance management
.

You will report to the
Head of Customer Service & Ticketing
, working closely with regional teams, global HQ, and external partners to ensure a smooth and consistent athlete journey from purchase to race day.

Key Responsibilities

1. Ticketing Operations

• 
  Manage and execute ticketing setup across multiple events and markets
• 
  Support
  (or own, for Manager level)
  ticketing strategy, including pricing, release plans, and optimisation
• 
  Monitor sales performance and identify issues or optimisation opportunities

2. Customer Service & Issue Resolution

• 
  Handle ticketing enquiries, changes, and escalations
• 
  Liaise with ticketing partners and vendors to resolve issues efficiently
• 
  Ensure clear and consistent participant communication

3. Event Operations (On-site Exposure)

• 
  Support ticketing setup and readiness ahead of each event
• 
  Partner with event operations teams to ensure smooth registration and participant experience
• 
  Attend events across the region as needed, providing on-site support
• 
  Contribute to both pre-event planning and on-site coordination

4. Data & Reporting

• 
  Maintain accurate ticketing data and reporting
• 
  Analyse participant trends and support decision-making
• 
  Provide insights to marketing and event teams

5. Cross-functional Collaboration

• 
  Work closely with marketing, customer service, and event teams
• 
  Support campaigns, promotions, and ticket releases
• 
  Coordinate with vendors (e.g., timing and registration systems)

Requirements

• 
  1–3 years of experience in events, operations, customer service, or similar
• 
  Strong attention to detail and willingness to learn
• 
  Comfortable working in a fast-paced, hands-on environment
• 
  Strong problem-solving skills, especially in fast-paced or live environments
• 
  Good communication skills and ability to collaborate across teams
• 
  Familiarity with ticketing systems and CRM tools is a plus
• 
  Passion for sports, fitness, or mass participation events

Location

• 
  Open to candidates based in
  Southeast Asia, Hong Kong, or Singapore
• 
  (Regional travel required from time to time)

Benefits

What You’ll Get

• 
  Opportunity to be part of a rapidly scaling global sports brand
• 
  Be part of building a new and growing regional function
• 
  Hands-on exposure to large-scale event operations across APAC
• 
  Clear growth path from execution to ownership
• 
  Dynamic, fast-paced environment with real impact
• 
  Travel opportunities across HYROX events