Job Description

🔹 Key Responsibilities

A. Sales & Revenue Generation

• Handle all ticketing enquiries from travel agents, SPD, and Umrah dept team
• Prepare competitive flight quotations
• Strategically recommend routing options to optimise pricing and margin
• Negotiate fares with AAX
• Upsell ancillary products (baggage, meals, seat selection)
• Monitor booking trends and push slow-moving sectors
• Achieve individual and team monthly sales targets
• Maximise profit margin per booking

B. Agent & Account Management

• Maintain strong working relationships with appointed agents
• Conduct regular follow-ups on pending quotations
• Monitor agent booking patterns & potential growth
• Support agents with promotional fares & campaign updates
• Assist in onboarding new agents

C. Market Intelligence & Pricing Strategy

• Monitor competitor fare trends (Airlines / OTA)
• Provide market feedback to management
• Participate in promotional campaigns

D. Booking Control & Coordination

• Monitor Time Limit (TTL) and follow up before expiry(liaise with FInance)
• Coordinate with Operations for ticket issuance
• Ensure fare rules are communicated clearly to client
• Advise clients on cancellation & change penalties before confirmation

E. Customer Service & After-Sales

• Provide professional after-sales support
• Manage client expectations on changes / disruptions (liaise with Operation Team)
• Handle complaints professionally before escalation
• Maintain service turnaround time

F. Reporting & Administration

• Maintain daily sales tracker
• Update pipeline report (pending / confirmed / lost sales)
• Provide weekly sales performance update
• Record reason for lost quotations (price / routing / competitor)