Under the supervision of the Ticketing Supervisor, the incumbent provides quality guest service through the sale/issuance of tickets as well as any other department specific tasks assigned by management. High school diploma or GED required. Must possess well developed guest service technique, excellent communication and organizational skills to effectively interact with co-workers and guests, a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Must possess a personable customer service attitude along with an ability to handle multiple tasks simultaneously. Must have cash handling experience. Ability to speak, read, write and understand English required. Required to become proficient in various department specific computer programs. Must be able to determine guest needs by asking proper questions that may apply to their ticket needs. Extensive periods of keyboarding and computer monitor use are required. Must be able to learn the job with hands on training. Position requires extended periods of standing, walking, bending, reaching with hands and arms, and talking. Position is predominately (but not restricted to) 2nd shift, Thursdays through Sundays, and some holidays. Must be willing to work a minimum of 2 days per week. Must adhere to all Foxwoods and department specific policies.
Foxwoods Resort Casino, the largest resort casino in the Northeast, has set the standard for innovation and excellence in gaming and hospitality for over 33 years. Owned and operated by the Mashantucket Pequot Tribal Nation, Foxwoods continues to redefine the resort experience by seamlessly blending of world-class gaming, award-winning dining, top-tier entertainment, and family-friendly attractions.
A destination like no other, Foxwoods offers over 2,200 luxury hotel rooms, a 30,000-square-foot expo space, on-site shopping at Tanger, and one of the most expansive gaming floors in the country. The resort’s entertainment portfolio features globally acclaimed artists, exclusive live performances, and premier events hosted at its renowned venues, including the Premier Theater and Great Cedar Showroom, which draw audiences year-round.
Through strategic partnerships with leading brands like DraftKings Sportsbook, Hell’s Kitchen, and Great Wolf Lodge, Foxwoods continues to expand its offerings and deliver elevated, curated experiences for guests. The new brand campaign, “This Is How We Resort,” reflects Foxwoods’ commitment to creating unique, personalized moments—from thrilling gaming adventures to relaxing escapes—that redefine what it means to “resort”. For more information, visit www.foxwoods.com.
As a large employer in Connecticut, we welcome you to see what career opportunity Foxwoods has to offer on Foxwoods.com/careers
