act.3

Ticketing Operations Manager (f/m/d)

act.3  •  New York City, NY (Onsite)  •  3 months ago
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Job Description

Team triumphs ego – and that’s how we play.  
We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place. Explore more about our community culture here: https://www.weareact3.com/culture-and-careers/act.3 is seeking a data-driven, client-facing Ticketing Operations Manager to support North American business ticketing operations for a global sportswear brand during the 2026 FIFA World Cup (March 2026 – August 2026). This role blends ticketing operations, analytics, and stakeholder management while working closely with external partners.

The ideal candidate is comfortable owning complex datasets and engaging directly with senior stakeholders, able to translate detailed ticketing and guest data into clear guidance, recommendations and next steps in a high pressure, deadline driven environment.
 
Key Responsibilities
  • Ticket Order Management & Client Coordination
  • Guest Data Management & Compliance
  • Ticket Distribution & Reporting
  • Inbox Management & Stakeholder Support
  • Parking Pass Management & Access Coordination
  • 2+ years of experience in analytics-driven operations or marketing operations. Bonus if in ticket operations, event/sports operations
  • Demonstrated experience in client or stakeholder facing roles 
  • Strong analytics skillset with proficiency in Excel (lookups, pivot tables, data validation, logical formulas)
  • Proven ability to manage large, sensitive datasets with accuracy and discretion
  • Strong written and verbal communication skills, with the ability to translate complex data into clear guidance
  • Comfortable working in high paced, governance-heavy environments with tight deadlines
act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories. Everyone has a story to tell, and they should be heard, valued and respected. No matter where you come from, what you look like, or what you passion is. We celebrate our uniqueness and actively empower an inclusive and equitable world for all. Our community is for everyone, and so is our workplace. Mind matters more than numbers. We value real relationships built on trust and respect. We see each other at eye-level, inside and outside of work. This means we believe in heart counts and not headcounts. It’s our differences that we will shape the future of brands through people, community and culture and make our ideas happen.
act.3

About act.3

We are act.3 - We are a community of real people who turn our passion into impact.

We shape the future of brands through people, community and culture.

We make ideas happen.

Our purpose is to enable each other and brands to create real change in people’s lives, ultimately making our world a happier place. Community and culture are therefore a core part of our work.

We approach cultural marketing holistically and have expertise in strategy, creative, and experiences. We are now a global community with an extensive international network. We collaborate with handpicked partners all over the world to bring beauty to the spheres of sport, culture, and sustainability.

Originating from our headquarters in Herzogenaurach, today we have community bases in Berlin, Munich, Cologne, Paris, Lisbon, London, Amsterdam, Tel Aviv, Tokyo, Shanghai, Sydney, Rio De Janeiro, São Paulo, Panama, NYC, Los Angeles & Cape Town.

Industry
Marketing & Advertising
Company Size
201-500 employees
Headquarters
Herzogenaurach, DE
Year Founded
2012
Website
weareact3.com
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